The Customer-Service Agent Essay Example | Topics and Well Written Essays - 750 words

The Customer-Service Agent - Essay Example Bill Ryan who acts as a customer-service representative or agent in an online marketplace that is owned by the renowned eBay Inc., an internet auction company, it can be stated that the day diary does not include sufficient information. The day diary only depicted limited job responsibilities of a customer-service agent i.e. Mr. Ryan within the online marketplace settings. Moreover, the day diary did not provide a detailed understanding about the core functions as well as the essential qualifications of a customer-service agent. According to the article which deals with Mr. Ryan, the information of the work as well as the activities which he performed acting as a customer-service agent in an online marketplace is quite useful. This article would largely support the different customer-service agents working in dissimilar organizations to get an inclusive along with a systematic job description particularly of a customer-service agent. In relation to the usefulness of the information which is mentioned in the article, it can be stated that the article broadly emphasized upon valuing the demands of the customers by a considerable extent. Moreover, the article also revealed the information that it is quite necessary to settle the arising disputes of the customers for the motive of accomplishing significant returns. In addition, the article also affirmed the valuable information that a customer-service agent should remain calm and composed when the buyers or the customers are upset due to their any kind of dissa tisfaction relating with the products. There lies the requirement of certain extra information as the day diary does not encompass sufficient information about the detailed functions or responsibilities of a customer-service agent. Moreover, the day diary does not describe the qualifications of a customer-service agent in order to execute their various assigned job tasks. In this regard, the other core

This house believes that.International Business will have to manage Essay

This house believes that.International Business will have to manage significant shifts in global power over the next few decad - Essay Example These developed nations hold the key to production while the emerging economies provide mainly the labor and infrastructure necessary for the investment. Technological upgradation has been a key to economic growth and the developed nations have proven this. Technology aims to create objects which are vital for human living. With new developments in research and owing to globalization, these economies like China and India have also realized the importance of technological development (Johnson & Turner, 2009, pp. 1-3). On the grounds of progress in technology it can be inferred that US reigns supreme though India and China have been investing constant efforts towards the same with China a few steps ahead. Technology is usually purchased and sold in the form of capital products incorporating machines and other systems of production. Information regarding technical and commercial aspects is subject to property related rights. In fact there are six elements connected to technology. These are â€Å"geography, culture, economy, people, business, and government† (Li-Hua, 2004, p.28). China has one of the most composite legislative and political systems and this creates hindrances for businesses. The government takes a clear role in issuing licenses and in spite of the loose ends in legislation China is encouraging towards foreign investments. Government has also issued the intellectual property rights in order to protect the â€Å"copycat reputation† of the nation. The business houses need to safeguard against â€Å"confidentiality, corruption and conflict of interest† (Ripard, 2010). India despite her colonial history has higher level of acceptance towards foreign investments. India’s regulations have been loosened and the economy opened when the country faced sudden crisis in balance of payments (Kochanek, 1974, pp. 118-119). Recently both America and India have shown their doubts regarding the products of the telecommunications sector fro m China. Experts suspect that, â€Å"India’s move to obstruct the orders from the Chinese telecommunications has kicked off a sequence of events that resulted in billions of dollars of lost revenue for global telecom market vendors and significant project delays for India’s telecom service providers† (Petrou, 2010). Chinese equipments involve a risk of security, according to Indian buyers and this might risk important information which might lead a firm to ethical problems. Even United States have raised security related issues and the senators from US requested the Obama administration to go through a submission of quotation from Huawei Technologies in China. The crucial causal factors behind the success of Chinese vendors are cheap labor, â€Å"a home-field advantage in China’s hot telecom market† and â€Å"access to an almost unlimited line of credit through government banks†. These facilities are likely to persist. (Petrou, 2010) China, especially Beijing has future plans for forming an environment which facilitates â€Å"homegrown next-generation mobile technology and electric cars†. When assistance was provided to the Chinese local producers in the form of energy resources and technologies at subsidies Beijing received the accusation of breaking free trade principles. This led to filing of a case in the WTO by Washington. China is working fast to create self reliance in the field of